Thank you for shopping at PrimePowr.
We value your trust and strive to ensure your complete satisfaction. Please review our Refunds & Returns Policy carefully before making a purchase.
1. Eligibility for Returns & Refunds
You may request a return or refund within 30 days of delivery, provided that all the following conditions are met:
The item is unused, unopened, and in the same condition in which you received it.
The item is returned in its original packaging.
Proof of purchase (receipt or order confirmation) is provided.
If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
2. Non-Returnable Items
For health, hygiene, and safety reasons, the following items are not eligible for return or refund:
Opened or used supplements, herbal products, or consumables
Personal care or cosmetic products, once opened
Gift items or promotional items
Items marked as Final Sale or purchased at a discounted price (unless defective)
Please ensure you review the product details carefully before purchasing.
3. Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable, unless they arrive damaged or defective.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival.
If you need to exchange an item for the same product, don’t hesitate to get in touch with us at [support@primepowr.com] with your order number and photos of the issue before returning the item.
5. Return Process
To initiate a return:
Contact our customer support team at [support@primepowr.com].
Provide your order number, reason for return, and any supporting photos if applicable.
Once approved, you will receive return instructions.
Returned items must be shipped using a trackable shipping method. We are not responsible for lost or damaged return shipments.
6. Return Shipping Costs
Customers are responsible for all return shipping costs.
Shipping fees are non-refundable.
Any return shipping charges will not be included in the refund amount.
7. Refund Processing
Once your returned item is received and inspected:
We will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original method of payment within 5–10 business days, depending on your payment provider.
8. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, please contact us at [support@primepowr.com].
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear photos. We will resolve the issue promptly at no additional cost.
10. Contact Us
For any questions regarding refunds or returns, please contact us at:
